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Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes and no, prices on our website are as is for customers that live in the City of Tulare. Delivery fees apply to all surrounding cities. Delivery fee start at $5 and go up from there. Delivery fees for last minute cancellations are not the same as normal delivery fees.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.Does the standard 6 hour rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location and make any adjustments as needed.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The jump should be clean when you get it. Joey’s Jumping Castle cleans and disinfects after every rental.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator(only at parks or larger events). Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you are unsure if the park will have electricity, please contact the city park for additional information. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Parks are first come, first serve so get your spot early in the day.
Q.What payments do you take?
A.We accept various forms of payment methods which include cash, credit card(5% processing fee), venmo, zelle, apple pay or cash app. Personal checks are NOT accepted under any circumstances.
Q.What if we need to cancel?
A.Deposit is NOT refundable. Please cancel prior to your event date. If cancellations are made the day of the event upon arrival you will be billed a traveling fee and for the reservation of the inflatable regardless of use. Any cancellations made after 6 p.m. on the day before your event date is not a cancellation prior. Our hours are from 10 a.m. - 6 p.m. seven days a week.
Q.WHAT IF IT RAINS ON THE DAY OF MY EVENT?
A.If it's going to rain on the day of your event, you have up until the day before your event to reschedule for a different day or cancel. Deposits are NOT REFUNDABLE, if you chose to cancel your deposit will remain on file and be good for up to 1 year from your cancellation date. If you choose to reschedule, the deposit will be applied to that order. If you decide to move forward with your event its automatically no refunds once the setup is done. Joey's Jumping Castle is not responsible for any weather conditions that may arise on the day of your event, lack of use or enjoyment.
Q.Do you require a deposit?
A.Yes, all orders require a $25 Credit Card deposit. The deposit is not refundable as we reserve the inflatable for your event. Joey's Jumping Castle is not responsible for any circumstances that may arise that lead to a cancellation of your rental.
Q.How big are the jumps?
A.Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 1,000 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.